Business Services Officer 1

Tennessee Department of State
Business & Charitable Organizations Division  

Mission: The mission of the Office of the Secretary of State is to exceed the expectations of our customers, the taxpayers, by operating at the highest levels of accuracy, cost-effectiveness, and accountability in a customer-centered environment. 

Supervisor: Business Services 

Summary: An employee in this class may perform routine office/clerical duties which include filing, scanning, copying, faxing, answering telephones, and general computer work. 

Duties/Responsibilities

• Provide exceptional customer service to our customers in person, on the telephone, via mail, and by email. 

• Accurately and timely open, batch, scan, receipt, process, and mail documents that are submitted to the division in compliance with applicable statutes, rules, policies, and procedures. 

• Participate in cross-training with other units in the division and provide staff coverage and production assistance in other units as needed. 

• Perform other duties as assigned. 

Minimum Qualifications Education and Experience: 

• Education equivalent to graduation from a standard high school. 

• Experience equivalent to two (2) years of increasingly responsible full-time administrative work. 

• A degree or course work from an accredited college, university, or technical school may be substituted for the required experience on a year-for-year basis in the following fields: business, office management, business technology, accounting, management information systems, economics, actuarial science, statistics, or related field. 

Knowledge and Abilities: 

• Knowledge of clerical office methods and procedures, standard business English, spelling, and arithmetic. 

• Ability to communicate information to the public in a professional manner both orally and in writing. 

• Ability to operate a personal computer as well as other standard office equipment. 

• Working knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. 

Physical Requirements: 

• Ability to handle boxes and equipment weighing a minimum of forty (40) pounds (dependent on the assigned section). 

Salary: $42,000 annually plus the State of Tennessee benefits package